Terms & Conditions

Shipping & Delivery

Timberbuild will always trying to give you the best value on delivery so if we are already delivering in your area we will try to reduce delivery costs.

Our kennels are made to order so there will be a lead time for the manufacture of your dog kennel and run.


 

Our shipping guidelines

  • We will always try to offer the best delivery costs available.
  • Due to the weight and size of panels we cannot always use pallet network delivery services due to the risk of damage.
  • We try to use our vehicles for delivery but where this is not available we use our dedicated haulage service with direct delivery.
  • To ensure we can deliver the dog kennel and run to your premises please provide us with details of any restrictions for access for vehicles or pedestrians e.g. narrow lanes, parking restrictions, etc.
  • Some of our larger kennels may need to be delivered using articulated lorries please ensure access is available

 

 Timberbuild on-site assembly

Our kennels are designed so that they are relatively easy to assemble so we do recommend self-assembly, but if this is not an option for you our assembly service may be able to help subject to availability and conditions outlined below: -

  • Restricted carry to approx. 30 yards
  • We need to know of any overhead restrictions to 10’ high
  • Kennels will only be moved across suitable surfaces/ground we need to know:
    • Steep banks
    • Slippery or grassy or muddy access
    • Obstacles blocking access  
    • No external access to rear, High fences, narrow alleyways etc.

We may still be able to offer an assembly service if you have any of the above problems but it will be at an increased cost.


Privacy & Security

Timberbuild take the privacy and security of our customers very seriously and have taken the following steps to ensure you can shop with confidence at Timberbuild Dog kennels Ltd.

No details are passed on to 3rd parties.


Returns & Replacements

  • Refund (returns accepted for full money back)
  • 100% Satisfaction Guaranteed (returns accepted, no questions asked)
  • Time Limit (returns accepted within 7 days after the item is delivered)
  • Postage and packaging charges: The buyer is responsible for return postage charges.
  • Item condition:  "if you have chosen self-assembly item cannot be returned once assembled" or "Timberbuild Assembly - problems must be identified on day of assembly".

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Ordering

Timberbuild manufacture all their dog kennels and runs in house, this helps us ensure we always keep up to our very high standards of kennel manufacture.

Due to the popularity of our dog kennels and runs we have an extremely busy order book and we are currently looking at a four week lead time for kennel manufacture.


Viewing orders

Please feel free to call us for an update on your order.